New Study Unveils Digital Empowerment Strategies for Frontline Workers Amid Labor Shortages

DUBLIN, Feb. 7, 2024 /PRNewswire/ — The “Equipping Frontline Workers with Digital Tools for Success Amid Skilled Labor Shortages” report has been added to  ResearchAndMarkets.com’s offering.

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks.

Frontline workers comprise a diverse category of workers that typically do not perform their job tasks full-time at a desk. Other characteristics that frontline workers have in common include indoor or outdoor mobility and the need for wireless connectivity, hands-free communication tools, ruggedized communications devices and integration with vertical apps and/or IoT devices.

Frontline worker communications and collaboration requirements differ widely based on the job tasks they perform. Workflows vary significantly by industry and job function, which indicates that communications and collaboration tools must be tailored for different types of frontline workers.

Most technology vendors and service providers lack clearly defined frontline worker strategies. However, certain vendors have launched vertical strategies that aim to provide tailored capabilities to both desk and frontline workers in selected industries.

This study provides an analyst perspective on the opportunity to empower frontline workers with communications and collaboration tools. It includes data from a 2023 survey of global IT and telecom decision makers to quantify investment priorities and gain insights into tools used to enhance frontline worker productivity, comfort, compliance and safety. The study also spotlights key challenges, objectives, and growth opportunities in the healthcare vertical.

Key Topics Covered:

Definitions and Key Findings

The Frontline Worker OpportunityFrontline Workers DefinedEquipping Frontliners with the Right ToolsKey Findings

Technology Perceptions and Investment Plans

Frontline Workers in the OrganizationImportant, Very Important, and Crucial Drivers for Investment in Communications and Collaboration SolutionsImportant, Very Important, and Crucial Capabilities to Empower Frontline WorkersVery Important and Crucial Capabilities to Empower Frontline Workers – by VerticalTechnologies Organizations Provide to Frontline Workers TodayTechnologies Organizations Provide to Frontline Workers Today – by VerticalTechnologies Organizations Plan to Provide to Frontline Workers by 2025Technologies Organizations Plan to Provide to Frontline Workers by 2025 – by VerticalTechnologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025Technologies Organizations Do Not Plan to Provide to Frontline Workers by 2025Current and Future Enterprise Telephony Adoption to Enable Frontline WorkersTechnologies in Which Organizations Plan to Increase Investments to Enable Frontline WorkersTechnologies in Which Organizations Plan to Sustain Investments to Enable Frontline WorkersTechnologies in Which Organizations Plan to Decrease Investments to Enable Frontline WorkersExpected Change in PBX/Cloud or Mobile PBX Investments to Enable Frontline WorkersExpected Change in PSTN Calling Plans Investments to Enable Frontline WorkersImportance of Provider Capabilities When Selecting Communications Solutions to Support Frontline WorkersVery Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers – by VerticalTop 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment GoalsTop 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals – by Vertical

Industry Spotlight – Healthcare and Life Sciences

Key Challenges in the Healthcare IndustryTechnology Investments Needed to Enable a Competitive EdgeGrowth Opportunities for Communications and Collaboration Vendors in the Healthcare Industry

For more information about this report visit https://www.researchandmarkets.com/r/w84wur

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SOURCE Research and Markets