CGI to integrate AI into visa processing support at U.S. embassies and consulates across Asia Pacific

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Enhanced CGI Atlas360 solution to bring innovative AI technologies into new 10-year award

FAIRFAX, Va., Oct. 24, 2023 /PRNewswire/ – CGI Federal Inc., the wholly-owned U.S. operating subsidiary of CGI Inc. (NYSE: GIB) (TSX: GIB.A), announced today that the U.S. Department of State Bureau of Consular Affairs has extended its delivery of consular support services across five countries in the Asia Pacific region with a new 10-year task order, including a 2-year base period and four 2-year option periods, for a total value of US $69.9M. With the renewal of this Asia Pacific task order under the Global Support Strategy for Overseas Consular Support Services 2.0 (GSS 2.0) indefinite-delivery, indefinite quantity contract, CGI will continue to provide critical on-site processing functions for consular services in Australia, Fiji, Japan, New Zealand, and South Korea, supported by the second implementation of the CGI Atlas360 solution.

CGI will implement the newly-enhanced CGI Atlas360 solution that applies innovative machine learning application with AI and Natural Language Processing tools as part of its approach to leverage the latest technologies to improve efficiency, effectiveness and security in the visa application process. The enhancement, exclusively developed for GSS 2.0, offers real-time interactive chat and email to provide information and/or interact with applicants online, supporting the linguistic preferences of the native country as well as nuances in English terms and phraseology.

“We are proud to continue our collaboration with our Department of State client in the Asia Pacific region through the ROI-led delivery of technology, grown from a close partnership with the Department of State spanning over 30 years,” said Stephanie Mango, President, CGI Federal. “As applicant and agency needs evolve, CGI is committed to delivering enhanced solutions to satisfy the mission critical needs of U.S. embassies and consulates.” 

CGI successfully supports the processing of over 15 million U.S. passports and over 4 million visas in 70 countries each year, providing business process solutions and omni-channel customer relationship management tools that include information services, appointment scheduling, document delivery, and fee collection functionality. Currently, CGI provides GSS services for 93 posts, increasing access to visa information that facilitates secure international travel.

“CGI has served as a lead integrator for the Bureau since 1992, bringing highly experienced management personnel and regional insight,” said Lacy Perry, CGI Senior Vice-President, Consulting-Delivery. “In supporting the Bureau’s operations in the Pacific for more than a decade, we will continue to bring insights informed by hindsight to facilitate consular operations that enable security, travel, commerce, and diplomacy.”

About CGI Federal Inc.
CGI Federal Inc. (CGI), a wholly-owned U.S. operating subsidiary of CGI Inc., is dedicated to partnering with federal agencies to provide solutions for defense, civilian, healthcare and intelligence missions. Founded in 1976, CGI Inc. is among the largest IT and business consulting services firms in the world. With 91,500 consultants and other professionals across the globe, CGI Inc. delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI Inc. works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2022 reported revenue of C$12.87 billion, CGI Inc. shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Forward-looking information and statements
This press release contains “forward-looking information” within the meaning of Canadian securities laws and “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995 and other applicable United States safe harbours. All such forward-looking information and statements are made and disclosed in reliance upon the safe harbour provisions of applicable Canadian and United States securities laws. Forward-looking information and statements include all information and statements regarding CGI’s intentions, plans, expectations, beliefs, objectives, future performance, and strategy, as well as any other information or statements that relate to future events or circumstances and which do not directly and exclusively relate to historical facts. 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Unless otherwise stated, the forward-looking information and statements contained in this press release are made as of the date hereof and CGI disclaims any intention or obligation to publicly update or revise any forward-looking information or forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law. While we believe that our assumptions on which these forward-looking information and forward-looking statements are based were reasonable as at the date of this press release, readers are cautioned not to place undue reliance on these forward-looking information or statements. Furthermore, readers are reminded that forward-looking information and statements are presented for the sole purpose of assisting investors and others in understanding our objectives, strategic priorities and business outlook as well as our anticipated operating environment. Readers are cautioned that such information may not be appropriate for other purposes. Further information on the risks that could cause our actual results to differ significantly from our current expectations may be found in the section titled Risk Environment of CGI’s annual and quarterly MD&A, which is incorporated by reference in this cautionary statement. We also caution readers that the above-mentioned risks and the risks disclosed in CGI’s annual and quarterly MD&A and other documents and filings are not the only ones that could affect us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial could also have a material adverse effect on our financial position, financial performance, cash flows, business or reputation.

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SOURCE CGI Inc.