ASIA PACIFIC GEN-ZS AND MILLENIALS SEEK TO UNLOCK VALUE AND MAXIMIZE TRAVEL EXPERIENCE WITH ONE LOYALTY PROGRAM

Regional survey by Marriott Bonvoy uncovers key traits of travel-oriented, value-driven Gen-Zs and Millennials

SINGAPORE, April 24, 2024 /PRNewswire/ — A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty travel program.

While 60% of APEC Gen Zs and Millennials are actively subscribed to loyalty programs, the challenge of juggling several loyalty programs has led most (57%) to seek out one program that meets all their travel needs. Marriott Bonvoy carried out the survey of 1,000 respondents across ten markets in APEC to better understand the shifting attitudes of Millennials and Gen Zs and their travel behaviors. The survey identified an emerging generation of travel-focused, value-driven “Savvy Explorers” in APEC who seek to maximize their travel dollars and unique travel experiences.

Travel in 2024 is a priority for Gen Zs and Millennials: 73% report their intentions to take at least two trips in the next 12 months and 91% plan to spend the same, if not more, on their trips compared to the year before. Travel is viewed as an essential lifestyle component, and most are willing to reduce everyday spending on dining out (60%), shopping sprees (57%) and their daily coffee (54%) so as to spend more on a holiday.

“Survey results suggest that Gen Zs and Millennials in APEC are purposefully strategizing how they can channel value from their everyday spend toward rewarding travel experiences. They also prefer to be part of only one all-encompassing loyalty travel program which fulfills their needs. To this end, Marriott Bonvoy – which gives members access to over 30 brands in 10,000 destinations — is well positioned to deliver greater value and unlock more experiences for Gen Zs and Millennials,” says John Toomey, Marriott International’s Chief Sales and Marketing Officer, Asia Pacific excluding China.

“As testament to the program’s appeal, we have seen Marriott Bonvoy’s membership base in APEC grow by more than 50% since 2019. What’s more encouraging is that our members are highly active. They earned 40% more points in 2023 compared to 2022, and are putting their points to good use, with points redemptions increasing by more than 55% in the same period,” he reveals.  

The trend of greater member growth and activity extends to the Marriott Bonvoy app. APEC member enrolment via digital channels grew by more than 25%, with mobile app downloads and active users more than doubling in 2023 compared to pre-pandemic levels.

The regional survey also uncovered notable trends amongst Gen Zs and Millennials across the 10 APEC countries. Market-specific trends can be found in Annex A.

Travel value unlocked through everyday spend

Savvy Explorers take considered steps to unlock travel value through everyday spend. Leveraging on their familiarity with loyalty programs, APEC’s Gen Z and Millennials employ varied tactics to maximize their travel rewards: four in five say they have gone out of their way to use a travel-linked credit card for everyday purchases, and 67% actively use a travel loyalty program to book and redeem local experiences and staycations.

This trend is supported by usage behaviors of Marriott Bonvoy members in APEC. They accumulated points from stays across more than 8,800 Marriott International properties globally, and through everyday spend. Redemption for hotel stays in 2023 registered a 130% increase compared to pre-pandemic times, accounting for the majority of redemptions, followed by points-to-miles conversions on partner airlines.

Hotels become a key destination to explore 

Hotel experience is key to winning the hearts and dollars of the Gen Z and Millennial segment, with 99% of respondents believing their hotel choice can make or break their holiday. Hotels are also increasingly viewed as a key destination for exploration, going beyond the role of ‘accommodation’. Nearly four in five respondents expect their hotel to provide curated local programming and experiences, whilst 84% prefer to stay at a hotel with designs and activities reflective of its destination.

The recent debut of Moxy Hotels – noted for its hallmark playful nature, innovative design and contemporary amenities – in key APEC markets exemplifies Marriott International’s commitment to continuously bring new hospitality experiences to the region.

Despite a desire to maximize their travel budgets where they can, their hotel is one area that APEC’s Gen Z and Millennials are willing to invest extra travel dollars towards. Top motivations for new-generation travelers to splurge include the hotel’s room offerings (48%) and location (42%). Whilst amenities remain key considerations, these guests value a seamless travel experience, with mobile-first customer service (61%), reliable WiFi (68%) and flexible check-out (64%) outpacing traditional benefits like lounge access (42%).  

Destination ‘dupes’ fuel intra-regional travel demand  

International travel has returned but APEC’s Gen Z and Millennials remain committed to destinations closer to home. While iconic holiday locations like the Swiss Alps and Bora Bora maintain their appeal, 55% are opting for destinations within the region that provide a similar experience. These so-called “destination dupes” are fast gaining traction amongst this segment because they allow Gen Zs and Millennials to stretch their travel expenses (69%), discover something new (63%) and are easily accessible (62%).

As a reflection of robust intra-regional travel demand in 2023, Marriott International saw over 60% of bookings in APEC coming from within the region.  

Corporate backpackers on the rise  

Gen Zs and Millennials are also taking bleisure travel up a notch by capitalizing on the opportunity of a business trip to embark on multi-destination tours. In addition to extending their travel plans (68%), 84% plan to explore nearby cities and countries as part of their post-work itinerary.

With more than 560 properties across 24 brands in 22 countries and territories in APEC to choose from, Marriott International offers customers a myriad of options to mix work with pleasure.

Off-peak travel maximizes destination experience  

Gen Zs and Millennials are also carefully planning when to travel to maximize their trip experience. The majority (71%) of Gen Z and Millennials say they would opt to travel during off-peak seasons so as to beat the crowds and get more out of their trip. 67% feel they can do more during low-peak seasons, and 77% leave their holidays feeling more relaxed and rejuvenated.  

Where Marriott Bonvoy Can Take You 

Marriott Bonvoy allows members to earn when they stay or spend at Marriott International’s growing portfolio of over 30 extraordinary brands across 139 countries and territories, and in over 8,800 properties. In APEC, members can benefit from the program’s key strategic partnerships with Singapore Airlines and co-branded credits cards in Japan, Korea and India. With Marriott Bonvoy Moments, members can get access to once-in-lifetime experiences such the opportunity to get closer to the action with the Mercedes-AMG PETRONAS Formula One Team at the Singapore Grand Prix.

Note to Editor 

Findings are from a commissioned survey by Marriott International conducted in April 2024 on 1000 Gen Z (18 – 24 years old) and Millennials (25 – 41 years old) based in Japan, Korea, India, Australia, Singapore, Indonesia, Thailand, Malaysia, Vietnam and the Philippines, who would budget for their own travels. 

The term ‘Savvy Explorers’ refers to Gen Z and millennial travelers who continue to prioritize travel as a key part of their lifestyle and are always on the lookout for ways in which they can maximize and value add to their planned trips through curated accommodations, key experiences and new destinations.  

Refer to Annex A for additional data on the preferences of new generation travelers across the APEC region. 

About Marriott Bonvoy® 

Marriott Bonvoy’s extraordinary portfolio offers renowned hospitality in the most memorable destinations in the world, with 31 brands that are tailored to every type of journey. From The Ritz-Carlton and St. Regis to W Hotels and more, Marriott Bonvoy has more luxury offerings than any other travel program. Members can earn points for stays at hotels and resorts, including all-inclusive resorts and premium home rentals, and through everyday purchases with co-branded credit cards. Members can redeem their points for experiences including future stays, Marriott Bonvoy Moments™, or through partners for luxurious products from Marriott Bonvoy Boutiques®. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com. 

ANNEX A: 10 FUN FACTS ABOUT NEW-GENERATION TRAVELERS ACROSS THE APEC REGION 

Most likely to sacrifice dining out for a holiday are Australian (76%), Japanese (74%) and Indonesian (68%) travelers. Despite their renown for culinary diversity, majority would prefer to reduce eating out over giving up other everyday luxuries like monthly subscriptions.  

Most frequent travelers in APEC are Southeast Asia’s Gen Z and Millennials, with over a third planning to take more than three trips in the next 12 months. Indonesian (51%), Thai (39%) and Filipino (34%) travelers set to outpace others within the region.  

Top intra-regional travelers are Japanese (71%), Thai (69%) and South Korean (66%) Gen Z and Millennials who prefer holidaying closer to home. However, bucking the trend are  Indian and Filipino travelers, with over 60% opting for faraway destinations.  

Top off-peak travelers are Japanese (87%), Australian (81%) and Singaporean (79%) Millennials and Gen Zs. Interestingly, set to drive the high seasons are Indian travelers, with 58% preferring to travel during peak periods.   

Most discerning when choosing their hotel are Indonesian, Thai and Vietnamese Gen Z and Millennials, with an overwhelming 90% preferring hotel programming and design that are reflective of the local destination and/or are environmentally friendly. 

Top motivators to splurge on travel for Australian, Indonesian and Singaporean Gen Z and Millennials are quality factors such as hotel reputation and location. In contrast, Japanese and Vietnamese travelers place greater weightage on experiences such as in-hotel dining (Japan: 59%, Vietnam: 47%), whilst Thais prioritize hotel aesthetics (41%).  

Top countries for business travel include Vietnam (85%), India (81%) and Indonesia (78%). Over 80% are also likely to extend their business trips for leisure (Vietnam: 82%, India: 83%, Indonesia: 80%). 

Most valuable travel benefits to APEC’s Gen Z and Millennials are elevated hotel experiences like complimentary dining, spa and room upgrades. Nearly two in three Indian travelers (67%) were also likely to redeem unique travel experiences, whilst over half of Thai travelers (51%) would prefer to receive exclusive merchandise.  

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SOURCE Marriott International